Shipping Policy

All orders ship on Wednesday or Thursday only (depending on product availability). All orders are shipped via overnight shipping with the United States Postal Service in insulated packing with plenty of freezer packs to ensure your order remains frozen or chilled during shipment. all orders must be received by no later than Sunday 4PM EST, to guarantee your order is shipped on that given Wednesday or Thursday. Orders received after Sunday 4PM EST will be shipped the following Wednesday or Thursday. The reason for this is that we are closed on Mondays and we need to allow enough time to freshly prepare your order, process it, and pack it. You will be emailed when to expect your shipment to arrive.

• Special shipping arrangements may be made by contacting us at (718) 358-1311. Please contact us before placing your order if you require special shipping arrangements.
• All orders must be received by Sunday 4PM EST, in order to ship on that given Wednesday or Thursday. All orders received after Sunday 4PM EST will be shipped the following Wednesday or Thursday. Email notification will let you know the shipping date so you know when to expect your package.
• If an item you ordered is out-of-stock you will be contacted immediately and your order will not be shipped until the order is complete.
• All orders are delivered with no signature required for your convenience. Packages can be left at an exterior door or exterior location. (Once your package is delivered it is the recipient’s responsibility, so make sure that the drop off location is secure, and the recipient knows the delivery is arriving.)
• Shipping to and from Durso's is at the customer's expense and varies according to weight, size, and location.
• All product & shipping weights are estimated, and may vary.
• Sorry, we cannot ship to Post Office Box addresses.
• All of the products that we ship are perishable. We are not responsible for incorrect address information. It is the customers responsibility to make sure that the shipping address is correct.
• We are not responsible for delays in shipping due to weather or other natural acts that are out of our control.

Packaging

All orders are packed in an insulated corrugated box with plenty of freezer packs to ensure that your order remains frozen or chilled during shipment.

Your products can simply be placed in the freezer until ready to use. If products arrives cold but unfrozen, the products should be placed in the refrigerator and must be used within 3 days.

If your order arrives warm to the touch, contact us immediately. (718) 358-1311.

Return Policy

All sales are final and no returns will be accepted. However, Durso's is dedicated to customer satisfaction and if there is a problem with your order, we will do everything we can to resolve it.

Shipping is non-refundable.

Please contact us if you have any questions about your order. (718) 358-1311.

Durso's Pasta & Ravioli Company
189-01 Crocheron Ave.
Flushing, NY 11358

718-358-1311